Contact Bridal Shoes Australia

Email Us

sales(at)bridalshoes.net.au

Phone Us

07 5538 4311

Fax

07 5538 2840

Office Address

PO Box 7414 GCMC

QLD 9726, Australia

Unit 3,17 Karp Court, Bundall, QLD 4217

Hours: 9am-4pm (Australian Eastern Standard Time)

Snail Mail

PO Box 7414 GCMC

QLD 9726, Australia

ABN

Edesign International Trading as Bridal Shoes

ABN: 4170 0457 661

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Payment Options & Information

Credit Card

You can purchase goods and pay via Suncorp Internet Payment Service which provides a secure virtual point of sale gateway to accept and process Internet payment transactions.

For Australian & NZ buyers only. They accept Visa, Mastercard & AMEX.

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Payments via fax or phone. What are my options?

Payment via Credit Card:

If you fax an order we can process Visa, Mastercard & AMEX only.

Credit Card processing over the phone is only available on weekdays between 8am to 3:30pm.

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Payment via Paypal

Paypal is a good option for both buyer and seller as it offers significant fraud protection. However it does take more time to setup as a new user than Paymate.

For Overseas Buyers

For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.

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Payment via Direct Deposit

Acct: Bridal Shoes Australia
BSB : 484799
AcctNo : 002 141 388

Note: Please include your order number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.

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Cheque & Postal Order

Simply send a copy of your order with cheque or postal order to the address below:

Bridal Shoes Australia

PO Box 7414
GCMC, QLD Australia 9726

Note: Please include your order number in the letter. If you do not have an order number please call us.

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Frequently Asked Questions

What is your shoe return policy?

You can read our shoe return policy here.

If you need to return shoes please fill out our RMA form here.

What shoe size standard do you use?

All our shoes are made to Australian standard sizing.

Do you have a template so I can measure my shoe size?

There is a myth that you should be able to draw the outline of your foot on the ground then try to use this as a guide to the size of the shoe. This just does not work!
Without a doubt the most important determinant of shoe fit is the design and finish of the shoe front end. For example; you have a wide foot. A narrow pointy front is not going to allow your foot to slide all the way in. However, a strappy open shoe will allow happily accommodate your extra foot width. Try reading our how to buy guide on the homepage to find out more.

How long will it take to recieve my order?

All orders are processed on Tuesdays & Thursdays. All shoes are sent via Toll Express next day delivery Australia wide (Overnight only to Metropolitan Areas).

Please view our shipping information.

What type of payments do you accept?

We take Visa, Mastercard, Paypal, Direct Deposit & Cheque. Please visit our payment page for more information.

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Size Guide

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Shipping Information

All orders are shipped twice weekly on Tuesday & Thursday via Toll overnight Express service (Overnight only to Metropolitan Areas).

All orders are trackable, insured and require a signature upon receipt unless you notify us otherwise during checkout.

If you wish to sign for the goods please make sure that there will be someone available during business hours at the shipping address. In the event Toll are unable to deliver they will request extra charges for delivery.

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Terms and Conditions

Delivery

For delivery details please refer to our shipping information page.

Limitation Of Liability And Warranty

All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which Bridal Shoes Australia cannot accept any liability.

If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.

Warranty for all items remains with the manufacturer.

Manufacturer Warranty

All Jam Jam footwear is warranted against defects in materials and workmanship for 30 days from the date of purchase. Manufacturer’s defects will be determined by Jam Jam. Valid claims will receive credit toward exchange of the footwear product. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from an authorised reseller. Misuse, abuse or alteration of product voids warranty.

Returns Policy

Please note shoes that are faulty can be exchanged with Bridal Shoes within 14 days of reciept and delivery.

The shoes do not fit:

If you buy a pair of shoes from us and they do not fit, we will accept an exchange or return on the condition that:

1. The shoes are within 14 days of reciept and delivery.
2. The shoes are returned in the same pristine condition that they were sent this includes original packaging.
3. You pay for return postage. All shoes must be returned by a form of registered, trackable postage. We recommend Australian registered post or Express post Platinum..
4. You pay a $25.00 restocking fee.
5. Fill out our RMA form here.

Why do you charge a $25.00 restocking fee on returns?

It\'s very simple. It pays for the overhead of receiving, checking and restocking the returned goods, plus the administration to organise the replacement or refund. Retail shops add this cost to their price by default. That\'s part of why you pay more at retail. We only add this expense when required.

FYI - Even if you are unlucky enough to have to exchange or return a pair of shoes most people find they still saved money over the retail price.

The shoes are faulty, damaged or marked:

Refer to the manufacturers warranty above.

RMA Form?

If you need to return shoes please fill out our RMA form here.

Pricing

All the pricing on the website and the quotes we give you are based on market prices and what we have in stock. If prices go up we have to charge you more money. If you place an order and we do not have stock, and our new stock has gone up in price then we have to charge you the new price (we try to avoid this). However this works both ways, if prices go down, we will charge you less money. We would never charge a credit card a different price without the buyers permission. If you are not happy with the new price you can cancel the order without penalty.

Quotes

All quotes are valid for 10 days only unless noted otherwise.

Ordering Methods

We accept orders by the internet & fax.

Payment Methods

We accept the following payment methods:

• Credit Card: Visa & Mastercard. We also accept Paypal payments
• Direct Deposit
• Cheque

For full details please click here

Online Transactions:

We use Paymate and Paypal to process online credit card transactions as both have excellent security practices. If you do not feel comfortable processing your card online you may phone or fax your details through. Once processed all records with your details are destroyed. We do not keep credit card details.

Purchasing Risks

There are a few things you should know as a consumer before purchasing any goods.

Ownership:

If you pay for the product before it is shipped, you own the product ex warehouse. i.e. When we give the product to the courier, you own it. If the courier loses it, we are not liable to replace it. However, even though we are not obligated to replace it, more often then not we will. If you purchase on account, Bridal Shoes Australia retains ownership until you pay. If you cannot pay, we are legally entitled to collect the goods from you.

Liability

Bridal Shoes Australia accepts no liability if something goes wrong while using one of our products. We will honour our warranties and guarantees for our product, but accept no responsibility for loss of business or personal injury.

Intellectual property

This contents of this website is copyright Edesign International 2007. Any reproduction without express written consent will be treated as infringement under copyright laws. Please contact us for further details or to discuss any requirements you have.
Some names and trademarks have been reproduced, in a text format, for general information purposes and remain the property of their rightful owners.

Linking to our website

You can link to anywhere on the Bridal Shoes Australia website as long as it is not for illegal or misleading activity.

Operating hours

Bridal Shoes Australia office hours are Monday through to Friday 8am to 4pm.

Business Address

U3, 17 Karp Ct Bundall
QLD 4217

Privacy Policy

Our privacy policy is found here

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Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

Collecting Information

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

Direct Email & Marketing Materials
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.

Information we collect
The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details for transaction purposes only. No credit data is retained after the transaction.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


If you have any questions/comments about privacy, you should contact us.